Healthcare Writing & Communication Consulting
I write patient-facing materials in plain language, for health systems, hospices, and clinics that take communication seriously.
I've sat with families in quiet rooms while doctors delivered news they couldn't process, handed advance directives to patients who couldn't understand them, and read patient education materials that seem to be written for the legal team more than the patient in the bed.
I spent years working with patients and families at a Level 1 trauma center and one of the country's busiest emergency departments. Now I work with health systems, hospices, FQHCs, and nonprofit health organizations to produce patient-facing materials their patients can actually use.
The work I do is specific: plain language rewrites, patient guides, advance care planning materials, staff education. Every project starts with the same three questions: Who is this document meant for? What does that person actually need to understand? What's standing in the way?
01.
Clear, patient-centered materials at the appropriate reading level. Includes discharge instructions, patient guides, condition explainers, and appointment preparation materials.
02.
Advance directives, family communication guides, and palliative care materials written with the care these documents deserve.
03.
Training modules and educational content for clinical staff on communication skills, health literacy practice, and patient-family engagement.
04.
A full review of your existing patient-facing materials, identifying what's working, what isn't, and what the gaps are costing you.
All projects are quoted as fixed fees before work begins: no hourly billing, no per-word rates, no surprises. Pilot projects (a single document rewrite or a small audit) are the most common starting point for new clients. If you're not sure what you need yet, let's start a conversation.
The Quiet Room
The Quiet Room is a newsletter for healthcare communicators and healthcare leaders who understand that patient communication is a clinical function, not just a marketing line item.
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New issues every two to three weeks. Written for the healthcare communicators and leaders who want to close the gap.
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Most conversations start with a specific problem: a consent form that nobody understands, a discharge process that generates call-back volume, a patient guide that hasn't been updated since 2017.
If that's where you are, I'd like to hear about it. There's no obligation, just a conversation about what you're working on and whether I can help.